Customer Success Manager - Enterprise (Maternity Cover)

📋 Description

• Own retention and renewals across enterprise customers.
• Build executive relationships and align Brandwatch solutions with business goals.
• Drive adoption via onboarding with Onboarding Specialist; lead training.
• Grow accounts by increasing adoption across teams and use cases.
• Escalate product feedback and shape roadmap priorities.
• Orchestrate cross-functional account teams for a seamless experience.

🎯 Requirements

• 3+ years in a customer-facing SaaS/tech role.
• Experience managing enterprise or large accounts with multiple stakeholders.
• Excellent communication and presentation skills across levels.
• CRM/CS tools such as Salesforce, Gainsight, Zendesk, Zuora, JIRA.
• Familiarity with Boolean search logic and data analysis.
• Spanish or French language proficiency is an advantage.

🎁 Benefits

• Cision Group Pension Scheme
• Life Assurance
• Healthcare cash plan
• Private Medical Insurance
• Gym Subsidy
• Cycle to Work