Customer Success Manager - Enterprise (Maternity Cover)

📋 Description

• Own retention across enterprise accounts; manage renewals and growth.
• Build executive relationships; align Brandwatch with business goals.
• Oversee onboarding with Onboarding Specialist; drive adoption.
• Grow accounts by expanding adoption across teams and use cases.
• Capture product feedback and manage roadmap expectations.
• Coordinate with cross-functional teams for seamless delivery.

🎯 Requirements

• 3+ years in a customer-facing SaaS/tech role.
• Experience managing enterprise accounts with multiple stakeholders.
• Excellent communication and presentation skills at all levels.
• CRM/CS tooling: Salesforce, Gainsight, Zendesk, Zuora, JIRA.
• Experience with social listening and social platforms.
• Proven ability to develop strategic account plans and drive retention.

🎁 Benefits

• Health Insurance
• Pension Plan
• Critical Illness cover
• Death Cover
• Wellness Benefit - Copenhagen Float
• Office Breakfast/Lunch