Customer Success Manager - Enterprise (Maternity Cover)

📋 Description

• Own retention across your portfolio; manage renewals and QBRs with Account Managers.
• Build executive relationships; ensure Brandwatch aligns with the customer's goals.
• Drive adoption by overseeing onboarding with a dedicated Onboarding Specialist; lead training.
• Grow accounts by increasing adoption across teams and use cases; embed Brandwatch in workflows.
• Act as the customer's voice by identifying feedback and managing roadmap priorities.
• Foster a Brandwatch customer community by sharing best practices and success stories.

🎯 Requirements

• 3+ years' experience in a customer-facing role, ideally within SaaS or tech.
• Experience managing enterprise or large accounts with multiple stakeholders.
• Excellent communication and presentation skills for all levels.
• Strong understanding of social media platforms and social listening tools.
• Experience with global customers across multiple teams and regions.
• Proven ability to develop and execute strategic account plans and renewals.

🎁 Benefits

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy