Customer Success Manager, Enterprise PST

📋 Description

• Own relationships with enterprise customers and act as a trusted advisor
• Manage a portfolio of enterprise ecommerce clients and build long-term relationships
• Develop customized success plans aligned with customer goals and growth objectives
• Lead onboarding, value delivery, adoption, expansion, renewals, and retention strategies
• Collaborate with sales, solutions, and support to maximize customer value
• Forecast renewals and revenue; monitor account health; manage risks

🎯 Requirements

• Experience managing ecommerce customers, preferably SaaS
• Strong CS principles, growth strategies, and retention practices
• Ability to operate in fast-paced startup/tech environment
• Excellent written and verbal communication; influence exec audiences
• Analytical mindset; interpret data and create actionable recommendations
• Ability to manage multiple priorities with attention to detail

🎁 Benefits

• Competitive base salary range of $120,000–$130,000
• Fully remote work opportunity within the United States
• Opportunity to work with innovative ecommerce businesses
• Collaborative, global CS team
• Career growth opportunities in a rapidly expanding tech company
• Inclusive culture focused on customer impact, curiosity, integrity, and collaboration