Customer Success Manager (Enterprise) (Remote)

📋 Description

• Build and maintain relationships with enterprise customers and stakeholders
• Lead onboarding, renewal, and growth through upsell opportunities
• Drive outcomes and value using KnowBe4 products and security solutions
• Monitor usage, adoption, and health metrics
• Conduct periodic business reviews with executives to align objectives
• Coordinate with support and renewal teams to ensure success

🎯 Requirements

• Associate’s Degree or equivalent preferred
• Experience managing enterprise IT accounts (1000+ employees)
• Experience with Salesforce or other CRM
• Proficiency with Microsoft Excel and Word
• Proficiency with Gmail and Google Docs
• Familiarity with IT security concepts

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses