Customer Success Manager, Enterprise Tech

📋 Description

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed
• Own customer operations across the lifecycle of each account, maintaining a structured operational
• Become an expert in Anthropic's products across API, Claude Code and Cowork, understanding the
• Leverage your deep knowledge of each customer, and the patterns you see across your other Tech
• Monitor usage patterns and identify optimization opportunities across Claude surface areas (API
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by

🎯 Requirements

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at
• You understand what it means to lead organization-wide change or adoption programs (multiple
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and
• Proven track record managing a portfolio of accounts while maintaining strong relationships and
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying