Customer Success Manager

📋 Description

• Own customer success across strategic accounts, with a focus on adoption, retention, customer
• Lead onboarding and adoption through tailored success plans aligned with objectives and outcomes.
• Build trusted-advisor relationships with executive and operational stakeholders for long-term
• Conduct Quarterly and Monthly Business Reviews to demonstrate ROI and align on priorities.
• Provide technical support by troubleshooting issues, bugs, upgrades, and operational challenges.
• Monitor support cases and coordinate with Support teams for timely resolutions.

🎯 Requirements

• At least 5 years in customer-facing roles involving engagement and technical enablement.
• Strong troubleshooting and root-cause analysis skills; clear communication of solutions.
• Experience with ticketing/support platforms such as JIRA, Zendesk, or similar.
• Practical experience with at least one programming language (C++, Java, or JavaScript).
• Solid networking fundamentals (DHCP, DNS, HTTP).
• Hands-on Unix/Linux system administration experience (Red Hat, CentOS, CoreOS).

🎁 Benefits

• Fully remote position within Europe, aligned with the CEST time zone.
• Opportunity at the intersection of AI, data infrastructure, and enterprise technology.
• Exposure to senior stakeholders across EMEA.
• Influence product and engineering priorities by representing the voice of the customer.
• Cross-functional collaboration with engineering, product, sales, marketing, and customer success.
• Opportunity to contribute to emerging infrastructure for AI-powered applications.