Customer Success Manager

📋 Description

• Collaborate with sales and solution teams to grow revenue and customer experience.
• Proactively drive renewals; convert month-to-term at renewal.
• Onboard and enable customers; share Megaport enhancements and ecosystem partners.
• Execute proactive outreach to a large customer base to drive adoption and engagement.
• Champion customers through their journey; resolve issues and add value.
• Report on customer experience; share trends and growth opportunities with the team.

🎯 Requirements

• 5+ years in Enterprise software, Internet or Telecommunications.
• 3+ years in Account Management or Customer Success.
• Proven ability to work in a fast-paced technical environment with multiple tasks.
• Strong verbal and written communication; collaborate across internal/external teams.
• Demonstrable ability to identify customer needs and provide solutions.
• Ability to deliver revenue results with a consultative selling approach.

🎁 Benefits

• Family health insurance.
• Motivated team of industry experts and emerging talent.
• Recognition programs: Legend and Kudos Awards.
• Health and wellness programs and mental well-being support.