Own post-sales relationships with mid-market accounts; kickoff, implementation, integrations, training.
Lead onboarding and configuration projects; collaborate for go-live and support.
Create and deliver training programs for customer teams.
Provide first-level triage and answer customer questions.
Execute onboarding for 80-100 accounts.
Run periodic business reviews with key stakeholders.

🎯 Requirements

3-5+ years in customer success or similar in B2B SaaS/fintech.
Experience at early-stage startups (50-200 employees).
Minimum 5 years tenure in previous roles.
Prior account management experience.
Strong problem-solving skills.
Excellent communication; explain product features and integrations.

🎁 Benefits

Base salary: $80-100K.
Healthcare coverage.
PTO and remote work flexibility.
Professional development opportunities.
Stepping stone toward TAM roles; exposure to API products.

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