Customer Success Manager — Federal Civilian

📋 Description

• Manage a portfolio of Federal Civilian accounts as primary post-sale owner.
• Build trusted relationships with government stakeholders and exec sponsors.
• Lead onboarding, adoption planning, and ongoing platform engagement.
• Conduct business reviews to show customer value and outcomes.
• Align Exiger's platform with evolving mission priorities.
• Represent Exiger in executive meetings, workshops, and strategic engagements.

🎯 Requirements

• 3–5 years in Customer Success, Account Management, or similar roles.
• Experience supporting Federal Civilian agencies or government clients.
• Experience managing SaaS or GovTech customer relationships.
• Proven ability to build trusted relationships with government stakeholders.
• Strong verbal and written communication; ability to present to executives.
• Bachelor's degree required.

🎁 Benefits

• Discretionary Time Off (no max).
• Industry-leading health, vision, and dental benefits.
• 16 weeks fully paid parental leave.
• Flexible hybrid work environment.
• Wellness stipends.
• Career development and education reimbursement.