Own Customer Outcomes: Understand customer goals and define success criteria.
Drive Adoption and Value: Identify adoption gaps and guide customers to value.
Lead Proactive Engagement: Conduct regular proactive meetings and share insights.
Manage Customer Health and Risk: Monitor health signals and plan recovery actions.
Orchestrate the Customer Experience: Coordinate across Support, Implementation, Product, Sales.
Build Renewal Readiness: Position customers for renewal with measurable value.

🎯 Requirements

Customer-first mindset focused on outcomes.
3+ years in a SaaS customer-facing Success role.
Ability to map customer needs to software adoption outcomes.
Strong discovery, active listening, and problem diagnosis.
Experience managing a portfolio with competing priorities.
Vocal team player, emerging leader, collaborative.

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