Customer Success Manager - Foundation - West

📋 Description

• Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing
• Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by
• Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation
• Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage
• Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer
• Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, Business Development or a
• High Activity, Strong follow-up, Results driven
• Strong desire to climb the latter in a growth role.
• Deep understanding of GoGuardian’s full product suite and ability to align solutions to district
• Proficient in Salesforce, including managing forecasts and building reports to inform account
• Skilled in navigating customer objections and negotiating toward value-based outcomes

🎁 Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday
• A robust catalog of benefits that support your professional growth and personal well being
• Plus the intangible: A varied and challenging role in a global and highly innovative high-growth
• Supportive, driven colleagues who have your back and share your passion.