Customer Success Manager, France

📋 Description

• Own customer outcomes: be the strategic partner for customers and drive value.
• Lead onboarding and training: plan, train, go-live with seamless integrations.
• Track metrics along journey: time-to-first-value and early activation.
• Drive strategic adoption: maximise clinician engagement and adoption.
• Enhance retention and growth: identify expansions and mitigate churn.
• Customer advocacy: build executive relationships and voice customer needs.

🎯 Requirements

• 2+ years in SaaS customer success, owning full lifecycle.
• Familiar with France healthcare ecosystem (public & private).
• Excellent communication with customers and cross-functional teams.
• Highly organized; manage multiple projects with attention to detail.
• Self-starter with bias for action in fast-paced, ambiguous environments.
• Attitude > experience; hungry, competitive, problem solver.

🎁 Benefits

• Additional paid birthday and wellness day off
• Personal development budget of $500 per year
• Learn from top engineers and creatives, diverse team
• Global impact in a leading healthtech startup
• Fast-track your startup career if you move quickly