Stripe

1,001-5,000 employees
180 jobs posted

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Customer Success Manager, Fraud & Disputes

Customer Support

Added

12 days ago

Location

Type

Full time

Salary

Salary not provided

Related skills

payments machine learning dashboards fraud disputes

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📋 Description

Monitor and mitigate risk; proactively address CBMP risks
Drive value and adoption; educate on fraud products; upsell
Cross-functional partnership; support trials and enablement
Voice of the Customer; route product feedback to roadmap
Operational leadership; own reporting, training, and QBRs

🎯 Requirements

5+ years enterprise relationship mgmt or consulting; 2+ years in payments fraud
Domain expertise: fraud prevention, chargebacks, risk
Product fluency with ML-based fraud tools or rule engines; Radar a plus
Executive presence; present fraud/risk data to senior stakeholders
Operational rigor; manage multiple merchant investigations and reviews
Ability to read fraud dashboards, dispute analytics, and rate metrics

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