Customer Success Manager - French

📋 Description

• Own consumption and adoption outcomes across a smaller portfolio of higher-ACV, more complex
• Deploy expert business acumen and stakeholder presence to drive value per account.
• Lead Customer Business Reviews at Director and senior Director level; engage VPs on complex issues.
• Set the play under ambiguity; make right calls in complex situations involving AI and human
• Own a tailored Customer Impact Plan; drive risk mitigation and escalation for higher-complexity
• Diagnose adoption blockers and escalate complex technical issues with full context.

🎯 Requirements

• 5+ years of related experience in customer success, strategic advisory, consulting, or SaaS.
• Expert-level capability with AI tools and agents; fluent operation of the internal agent stack.
• Strong business acumen across industries; translate context into a ServiceNow roadmap.
• Credibility at senior Director level; comfortable engaging VPs on complex issues.
• Command-and-control instincts for cross-functional orchestration with senior stakeholders.
• Deep familiarity with ServiceNow platform architecture, AI governance, and integration strategy.