Customer Success Manager - French

📋 Description

• Own consumption and adoption outcomes across a smaller portfolio of higher-ACV, more complex
• Utilize the internal productivity agent stack with expert fluency — recognize where agents are
• Lead Customer Business Reviews at Director and senior Director level; engage VPs on complex
• Set the play under ambiguity — make the right call in complex situations where AI has flagged risk
• Own a more tailored Customer Impact Plan for your accounts; drive risk mitigation planning and
• Diagnose adoption blockers at configuration, workflow, and architecture level; escalate complex

🎯 Requirements

• 5+ years of related experience in customer success, strategic advisory, consulting, technical
• Expert-level capability with AI tools and agents — fluent operation of the full internal agent
• Expert business acumen across multiple industries — translates commercial context into a ServiceNow
• Presence and credibility at senior Director level routinely, with the ability to engage VPs on
• Command-and-control instincts — leads cross-functional orchestration of ServiceNow and customer
• Deep familiarity with ServiceNow platform architecture, AI governance, Control Tower activation

🎁 Benefits

• Work Personas: flexible, remote, or required in office
• Equal opportunity employer
• Accommodations for candidates with disabilities