Customer Success Manager | Fully Remote US

📋 Description

• Own retention, adoption and portfolio growth for $2M book
• Drive strategic value with a multi-tier account base
• Engage C-suite to define and track key metrics
• Champion initiatives to improve NPS and candidate experiences
• Collaborate with Sales, Product, Marketing, and Eng.

🎯 Requirements

• 2+ years in Customer Success, AM, SaaS/Tech consulting
• Interest in HR and Talent Acquisition processes
• Strong written and verbal skills with exec exposure
• Negotiation and stakeholder management abilities
• High-energy, organized with prioritization skills
• Tech: Salesforce and Microsoft Office Suite

🎁 Benefits

• Flexible PTO, medical/dental/vision
• 12 weeks maternity & adoption leave
• 401K match
• Remote work with occasional travel (up to 30%)
• BYOD security measures and home-office support