Customer Success Manager, General Manufacturing

📋 Description

• Manage a portfolio of customer accounts and track usage and health
• Guide customers to digitize operations and track ROI with Tulip
• Manage renewals and support commercial expansion
• Coordinate with internal teams to resolve customer needs
• Build scalable processes for the Customer Success function
• Communicate account health and ROI to customers and leadership

🎯 Requirements

• 4+ years in Account Management, Customer Success (SaaS) or related client-facing role in manufacturing
• Direct experience changing manufacturing shop floor operations or IT systems
• Experience creating and leading executive presentations in enterprise settings
• Experience coordinating cross-functional teams (Sales, Product, Engineering, Marketing, PS)
• Ability to travel (approx. 20%)
• BA/BS required; MBA/Masters a plus

🎁 Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including health, dental, vision, disability, 401(k)
• Flexible schedule and unlimited vacation
• Virtual company events and happy hours
• Fitness subsidies