Customer Success Manager - German

📋 Description

• Own post-sales lifecycle for enterprise accounts: onboarding, adoption, renewals, growth.
• Build trusted relationships across all levels, from users to exec sponsors.
• Drive account strategy and ROI; create plans; lead business reviews.
• Advocate internally; coordinate with Product, Support, and Dev to resolve blockers.
• Manage technical communications; set timelines; maintain clear expectations.
• Mitigate churn; maintain CRM hygiene, health scores, and renewal forecasts.

🎯 Requirements

• Experience in Customer Success or strategic account roles in SaaS.
• Experience in the CPG and/or retail industry.
• Proven enterprise account management with retention and revenue growth.
• Commercial track record: renewals, forecasting, negotiation, closing.
• Solid understanding of ecommerce and how pricing data is used by brands/retailers.
• Comfort discussing data integrations, crawling, and APIs with non-engineers.
• Familiarity with CRM systems (Salesforce) and customer success platforms.
• German language is a must for this position.

🎁 Benefits

• Hybrid work model: 3 days in office, 2 days remote.
• Prague office with snacks, drinks, and team lunches.
• 5 weeks vacation, birthday day off, 3 sick days, Multisport.
• Top-tier hardware: MacBook Pro M3, dual monitors, standing desks.
• Regular team-building events and birthday celebrations.
• Equity and clear career growth through coaching and learning.
• Leadership paths and upskilling programs.