Customer Success Manager (German language)

📋 Description

• Provide high-quality, personalized customer support to users within the Bronze VIP segment
• Handle requests and assignments from the Retention team
• Promote platform activities and experiences, including tournaments, lotteries, quests, and other
• Conduct interviews and conversations with Bronze VIP users to collect feedback and understand
• Increase customer satisfaction through proactive communication, tailored assistance, and effective
• Identify opportunities to convert Bronze VIP users into higher-tier VIP customers

🎯 Requirements

• Fluency in German, both written and spoken
• Excellent communication and interpersonal skills
• Strong customer relationship management abilities
• Proven ability to handle customer objections and communicate value
• Customer-oriented mindset
• Empathy, patience, and emotional resilience

🎁 Benefits

• Fully remote working arrangements
• 20 paid days off per year plus public holidays and paid sick leave
• Comprehensive medical insurance
• Coverage for psychological support through Pleso platform
• Monthly flexible benefits allowance
• Individual learning and development budget