Customer Success Manager (German language)

📋 Description

• Provide high-quality, personalized customer support to users within the Bronze VIP segment
• Handle requests and assignments from the Retention team, contributing to customer engagement and
• Promote platform activities and experiences, including tournaments, lotteries, quests, and other
• Conduct interviews and conversations with Bronze VIP users to collect feedback, understand their
• Increase customer satisfaction through proactive communication, tailored assistance, and effective
• Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by highlighting

🎯 Requirements

• Fluency in German, both written and spoken, with the ability to communicate confidently and
• Excellent communication and interpersonal skills, including experience or confidence in handling
• Strong customer relationship management abilities and the capacity to build trust through
• Proven ability to handle customer objections, respond to concerns, and communicate the value of
• A customer-oriented mindset, with a genuine interest in improving customer satisfaction and
• Empathy, patience, and emotional resilience when dealing with challenging customer situations.

🎁 Benefits

• Fully remote working arrangements.
• 20 paid days off per year, in addition to public holidays and paid sick leave.
• Comprehensive medical insurance covering treatment at leading healthcare facilities.
• Coverage for psychological support and counseling through the Pleso platform.
• Monthly flexible benefits allowance that can be used for hobbies, sports, personal interests, and
• Individual learning and development budget to support professional growth and personal interests.