Customer Success Manager, Global Strategic Brands

📋 Description

• Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive
• Quarterback across work streams, coordinating with the Implementation Manager (deployments) and
• Lead strategic account planning: develop success plans tied to brand-level outcomes and
• Conduct regular executive business reviews, providing insights, surfacing risks, and identifying
• Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager.
• Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive

🎯 Requirements

• BA/BS degree.
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in
• Proven ability to manage complex, multi-stakeholder enterprise accounts.
• Strong executive communication skills with the ability to influence C-level stakeholders.
• Experience in strategic planning and account growth within global or multi-property enterprises.
• Collaborative mindset, with proven ability to work cross-functionally with technical and commercial

🎁 Benefits

• Unlimited PTO: Take the time you need to truly rest and recharge.
• Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long
• Birthday Holiday: A dedicated day off to celebrate you!
• Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs.
• Canary Hotel Experience: Staying at a Canary hotel? We've got you covered with a credit toward your
• Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels