Customer Success Manager, Global Strategic Brands (French Speaking)

📋 Description

• Own strategic accounts; maintain exec & operational relationships.
• Lead cross-functional work streams with Implementation Manager and Sales.
• Develop success plans aligned to brand-level outcomes and adoption.
• Run executive reviews; surface risks and opportunities.
• Smooth deployments-to-adoption transitions with Implementation Manager.
• Monitor usage/adoption; mitigate risks and drive outcomes.

🎯 Requirements

• BA/BS degree.
• Fluent in French & English.
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—hospitality SaaS.
• Proven ability to manage complex, multi-stakeholder enterprise accounts.
• Strong executive communication; influence C-level stakeholders.
• Experience in strategic planning and account growth in global/multi-property enterprises.

🎁 Benefits

• Stock option grant, subject to board approval.
• Canary Days: monthly company-wide days off.
• Self Improvement Club with personal goal budget.
• Professional Development Chats with cross-functional budget.
• Travel reimbursement for visits to NYC/SF/Dallas offices.
• Personal travel credit for hotel stays with Canary partners.