Customer Success Manager, Government and Defense

📋 Description

• Serve as the day-to-day point of contact for assigned G&D accounts, managing customers from
• Own customer onboarding and program launch execution, including kickoff preparation, onboarding
• Track program milestones, deliverables, dependencies, onboarding progress, participant activation
• Build and maintain scalable G&D post-sale resources, including onboarding materials, admin and
• Troubleshoot common customer and participant issues, coordinate escalations through resolution, and
• Maintain accurate account information, program trackers, documentation, customer activity, and

🎯 Requirements

• Experience managing customer programs, onboarding, implementation, customer success, account
• Strong program management and organizational skills, with the ability to track multiple customer
• Strong written and verbal communication skills, with the ability to provide clear customer updates
• Experience developing repeatable processes, documentation, enablement materials, training
• Ability to independently manage tactical customer relationships, onboarding, program launches
• Ability to coordinate effectively across cross-functional teams, manage follow-ups, and drive

🎁 Benefits

• Competitive base salary
• Meaningful equity
• Benefits package