Customer Success Manager (Greater China)

📋 Description

• Own a portfolio of Chinese-speaking accounts, drive adoption and health
• Understand clients' business models and payment flows to improve
• Coordinate with Product and Engineering to resolve client needs
• Support expansion opportunities with Account Management and Sales
• Be day-to-day contact for stakeholders on product usage and issues
• Monitor KPIs (e.g., payment success, adoption) and flag issues

🎯 Requirements

• 3-5 years in CS/AM or related client-facing roles in B2B SaaS/fintech/payments
• Familiarity with payments and alternative payment methods across SEA
• Experience managing client accounts: adoption, retention, relations
• Engage with client stakeholders (managers and tech leads)
• Understanding of APIs, integrations, and payment flows
• Excellent English and Mandarin for Greater China clients
• Cross-functional work with Sales, Product, Engineering, Ops
• Strong problem-solving skills, proactive and detail-oriented
• Payments/fintech or financial infrastructure experience (preferred)
• Greater China client experience (Mainland China, Taiwan, HK) preferred