Customer Success Manager, Growth – Bilingual (Spanish/English)

📋 Description

• Work 1:1 with customers across industries in Spanish and English.
• Empower customers to be self-sufficient and retain them.
• Monitor customer health using Catalyst CS platform.
• Be primary contact to drive outcomes on customer timelines.
• Become a product expert on security/compliance features.
• Provide technical answers and guidance to achieve compliance.

🎯 Requirements

• 2+ years in Customer Success at a SaaS company.
• Business-level fluency in Spanish and English.
• Experience managing a large book of business.
• Strong communication and critical thinking across industries.
• Authorized to work in the U.S. without sponsorship.
• Willingness to use AI to enhance work.

🎁 Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage.
• 16 weeks paid parental leave.
• Remote workspace stipend and wellness stipend.
• 401(k) matching with immediate vesting.
• Flexible PTO and 11 holidays.