Nylas

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Customer Success Manager, Growth

Customer Support

Added

22 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

crm hubspot b2b saas salesforce ai

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📋 Description

Own growth strategy for a portfolio of SMB customers.
Analyze health, API usage, and product adoption signals.
Execute scalable, data-driven outreach with automation.
Partner with customers to drive adoption and commercial growth.
Identify expansion opportunities before accounts mature.
Build trusted relationships across a large customer portfolio.

🎯 Requirements

2-5 years of experience in CS, AM, Sales, or similar in B2B SaaS.
Strong communication and discovery skills; build trust and uncover needs.
Demonstrated curiosity and commercial instincts to spot opportunities.
Proactive mindset; take initiative and drive growth.
Excellent organizational skills; prioritize a large portfolio.
CRM experience with HubSpot, Vitally, Salesforce; AI-savvy with ChatGPT.

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