Customer Success Manager, Growth (f/m/d)

📋 Description

• Guide and support EMEA customers to maximize value from Contentful
• Drive customer programs at scale with product, sales, and marketing teams
• Achieve retention goals and influence customer health scores
• Travel ~10% annually for onsite meetings
• Manage day-to-day with tech tools for throughput and organization
• Translate insights into actionable product and GTM feedback

🎯 Requirements

• College/university degree preferred
• 3+ years in a customer-facing role (CSM or AM)
• Excellent oral and written communication skills
• Strong cross-functional collaboration and teamwork
• Understanding of Contentful APIs and modern content/digital stacks
• Ability to discuss technical concepts with customers

🎁 Benefits

• Stock options for company ownership
• Fertility and family-building benefits
• Work-Life balance and generous PTO
• Education budget for skill growth
• Wellbeing stipend and tech/mobile allowances