Customer Success Manager – GTM

📋 Description

• Develop strong, long-term relationships with key clients, primary post-sale contact
• Develop strategic success plans aligning solutions to client goals
• Guide adoption and value realization across the organisation
• Track adoption, health, and success metrics; identify engagement opportunities
• Present insights and success measures to senior stakeholders
• Collaborate across teams to ensure a seamless Experian experience

🎯 Requirements

• 6+ years in Customer Success, Account Management, or similar
• 3+ years with enterprise software, SaaS, data/analytics, fintech or related tech
• Experience conducting quarterly business reviews with senior leaders
• Experience managing adoption, retention, renewals, or growth initiatives
• Proactive, collaborative problem-solving
• CRM platforms such as Salesforce and Microsoft Office

🎁 Benefits

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave