Customer Success Manager – GTM

📋 Description

• Develop strong relationships with key clients post-sale
• Create strategic success plans aligning solutions to goals
• Guide adoption and value realization across the organisation
• Track adoption, health, and success metrics
• Deliver reviews and insights to senior stakeholders
• Identify new use cases and growth opportunities

Qualifications

• 6+ years in Customer Success or similar
• 3+ years in enterprise software or SaaS
• Experience with quarterly business reviews for execs
• Experience managing adoption, renewals or growth
• Proactive collaborative problem-solving
• Experience with Salesforce and Microsoft Office

🎁 Benefits

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission
• Core benefits including Experian shares discount
• Flexible work environment, hybrid model
• Flexible time off incl volunteer time off
• 17 weeks of Paid Parental Leave and study leave