Customer Success Manager – GTM

📋 Description

• Develop strong, long-term relationships with key clients post-sale.
• Create strategic success plans aligned to client goals and outcomes.
• Drive adoption and value realization across organisations.
• Track adoption, health, and success metrics; identify opportunities to improve engagement.
• Present insights and success measures to senior stakeholders.
• Identify new use cases and growth opportunities within existing accounts.

🎯 Requirements

• 6+ years in Customer Success, Account Management or similar roles.
• 3+ years with enterprise software, SaaS, data, analytics, fintech, fraud, identity, or related tech.
• Experience with quarterly business reviews and engaging senior leaders.
• Experience managing adoption, retention, renewals, or growth initiatives.
• Proactive, collaborative problem-solving approach.
• Experience using CRM platforms such as Salesforce and tools like Microsoft Office.

🎁 Benefits

• Novated Leasing & Salary Packaging
• Great compensation package and bonus/commission
• Core benefits including Experian shares discount and wellness program
• Flexible hybrid work environment
• Flexible time off including volunteer time off and paid holidays
• 23 weeks of parental/family leave options