Customer Success Manager - Guided US Central

📋 Description

• Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal
• Lead customer kickoffs, success planning, and stakeholder alignment on goals and timelines
• Drive onboarding and enablement across technical and business audiences to accelerate value
• Establish a structured operating cadence with health checks and executive syncs
• Monitor customer health and usage signals to identify risks and escalations
• Quantify and communicate ROI and business value throughout the lifecycle

🎯 Requirements

• Enterprise SaaS customer success experience across onboardings and QBRs
• Value and outcomes mindset with ROI focus
• Technical fluency with APIs, integrations, authentication
• Commercial acumen including renewals and expansions
• Operational rigor and structured cadences
• Clear, high-trust communication with technical and exec stakeholders

🎁 Benefits

• Competitive compensation
• Ownership with equity
• Work-life balance
• Health and wellness benefits
• Career growth opportunities
• Remote-first culture