Customer Success Manager - Guided - West Coast

📋 Description

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data
• Monitor customer health and product usage signals to proactively identify risks, manage
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives

🎯 Requirements

• Managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings
• Technical fluency to engage credibly with IT and engineering stakeholders across topics like APIs
• Commercial acumen to support renewals and expansion opportunities (upsell/cross-sell), with a track
• Value and outcomes mindset to translate product usage into measurable business outcomes, ROI, and
• Operational rigor to run a structured operating cadence, manage competing priorities effectively
• Clear, high-trust communication with both technical builders and executive stakeholders, building

🎁 Benefits

• Competitive compensation
• Equity ownership
• Work/life balance with 20 vacation days, 8 sick days, and public holidays (US)
• Health & wellness with multiple medical plans, dental and vision coverage
• Future planning with 401(k) retirement plan and 4% employer match
• Financial security with company-paid disability and life insurance