Customer Success Manager H/F - ITSM & ESM domain expert

📋 Description

• Develop and maintain relationships with assigned clients to understand their business goals
• Serve as primary point of contact for requests, escalations, and issue resolution
• Organize onboarding sessions for new clients to facilitate adoption and use of products
• Proactively communicate with clients to assess satisfaction, identify needs, and discover
• Collaborate with sales teams to renew contracts, upsell, and grow client accounts
• Monitor client health and usage data, identify risks, and implement strategies to reduce churn

🎯 Requirements

• Proven experience in client-facing roles, preferably in Success Management, account management, or
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a proactive, solution-oriented mindset
• Ability to manage multiple priorities and thrive in a fast-paced environment
• Master's degree in computer science or equivalent
• At least 5 years of relevant experience, ideally in SaaS or managed services

🎁 Benefits

• 16 RTT days per year on a full-time basis
• Family health insurance covered 100% by EASYVISTA
• Hybrid work mode (2 days of telecommuting per week)
• SWILE card covered 60% by EASYVISTA
• Company savings plan
• Retirement savings plan