Intercom

501-1,000 employees
24 jobs posted

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Customer Success Manager, High Touch

Customer Support

Added

1 day ago

Location

🇬🇧 London

Type

Full time

Salary

Salary not provided

Related skills

account management customer success saas strategic consulting churn reduction

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Manage high-value customers across Intercom investment lifecycle
Lead adoption, value realization, and growth initiatives
Partner with sales, solution engineers, and executives
Develop customer success plans and strategic reviews
Drive retention by mitigating churn risks
Act as trusted advisor on Fin AI solutions

🎯 Requirements

8+ years in customer-facing CS, account mgmt, or strategic consulting
Experience with SaaS models and enterprise customers
Trusted advisor capable of guiding outcomes
Experience using Success Plans and strategic metrics
Strong communication of complex problems
Self-motivated, entrepreneurial team player

🎁 Benefits

Hybrid work policy with in-office three days/week
Benefits vary by location

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