Customer Success Manager - Housing

📋 Description

• Accountable for the full solution specific to the customer
• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence
• Make and own design decisions, including being accountable for cross-module decisions and resolving
• Ensure consistency across modules: check that different parts of the system are set up

🎯 Requirements

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module
• Previous exposure to Housing environments (Local Authority Housing, ALMOs, Housing Associations)
• Experience in Consultancy, including customer interaction and project methodologies
• Excellent written and verbal communication skills
• Experience with ownership on Design Decisions
• Ability to problem-solve in demanding circumstances and manage multiple projects

🎁 Benefits

• Private Medical Cover funded by NEC for Employees (option to add family members at additional cost)
• 25 days paid holiday with option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (option to increase cover)
• Group Pension Plan with employer contributions up to a maximum of 8.5%
• Flexible benefits to suit individual needs
• Free access to LinkedIn Learning with over 15,000 courses