Customer Success Manager I

📋 Description

• Own retention and growth across your book of business, driving renewals and identifying
• Build multi-threaded relationships across law firm stakeholders, including day-to-day users
• Conduct regular check-in calls, strategic success reviews, and product demonstrations centered on
• Teach customers how to use platform features and workflows effectively, guiding them on best
• Proactively identify retention risks, solve complex workflow challenges, and partner closely with
• Share customer feedback, document best practices, and contribute to the continuous improvement of

🎯 Requirements

• At least 4 years of customer success experience managing a large book of mid-market and enterprise
• Act as a strategic advisor and change management partner, using workflow expertise and data-driven
• Navigate complex client organizations effectively, building credibility, trust, and strong
• Manage competing priorities proactively and possess exceptional written, verbal, and presentation
• Authorized to work in the United States. Everlaw is not sponsoring U.S. employment visas for this

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts for health and dependent care expenses
• Membership to Modern Health to support mental health and wellness
• Paid parental leave
• Company-sponsored life and disability insurance
• Competitive equity grants