Customer Success Manager I

📋 Description

• Own relationships for SMB employer customers (500–1,500 lives).
• Manage renewals and expansion opportunities with Account Executives.
• Support utilization goals through data-driven reviews (QBRs/ABRs).
• Monitor account health and churn risk via efficient reporting.
• Leverage AI and tools to scale workflows and improve processes.
• Collaborate cross-functionally with product, clinical, data science, and legal teams.

🎯 Requirements

• 5+ years in customer success or related field (HR/benefits/healthcare).
• Experience managing employer accounts with 500–1,500 employees.
• Able to operate in fast-paced, ambiguous environments with autonomy.
• Strong commercial acumen; renewals and utilization metrics.
• Excellent verbal and written communication; data storytelling to influence stakeholders.
• Proficiency using AI/software tools to automate tasks and optimize workflows.

🎁 Benefits

• Comprehensive medical, dental, vision coverage.
• Equity via discretionary RSUs.
• Generous PTO and paid parental leave.
• 401K with matching up to 3%.
• Monthly tech allowance and wellness perks.