Customer Success Manager I

📋 Description

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers
• Build and manage relationships with high-ticket customers by setting clear expectations, addressing
• Lead and execute on-time client implementations while ensuring seamless onboarding and integration.
• Effectively communicate best practices, strategies, and product insights to clients and internal
• Act as a key liaison for customer feedback, translating business needs and product requirements
• Maintain close collaboration with internal teams to ensure alignment, streamline processes, and

🎯 Requirements

• Bachelor’s Degree or equivalent SaaS experience strongly preferred; 5 years in a
• Prior experience using HighLevel or similar vertical solutions preferred
• Proficiency with MS Office, Google Suite, Zoom, and Slack preferred
• Strong time management, organizational, and interpersonal communication skills
• Self-motivated, proactive communication with customers, management, and peers
• Strong critical thinking, problem-solving, and ability to navigate ambiguity

🎁 Benefits

• Remote-first work environment
• Global team with opportunities across countries
• Exposure to a growth-focused SaaS platform
• Learning and development opportunities