Customer Success Manager I, UK & ireland

📋 Description

• Responsible for successful adoption and growth of portfolio across UK & Ireland customers
• Identify path to increase breadth and depth of GoCardless usage and value across customer footprint
• Work closely with account team to map scope by customer, identify stakeholders, assess
• Own customer lifecycle, delivering value at each milestone
• Drive awareness and uptake of GoCardless as an account to account payments provider offering Bank
• Manage book of business (BOB) and ensure delivery against milestones throughout customer lifecycle

🎯 Requirements

• 2+ years experience in complex end-to-end client facing work environment
• 2+ years experience with CS/Sales and/or Account Management
• Additional languages a plus
• Team player and growth mindset
• Strong listening and verbal communication skills: quickly understand customer needs or issues and
• Ability to manage conflicting priorities and thrive in fast-paced environment

🎁 Benefits

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - option to work away from country of residence for up to 90 days in any 12 month
• Adaptive Working - work flexibly around lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - annual learning budget for development
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness