Customer Success Manager II

📋 Description

• Onboard customers with sales/implementation to ensure smooth handoff.
• Be primary contact; manage relationships through lifecycle.
• Proactively communicate and document via CRM; conduct reviews.
• Monitor health metrics; mitigate churn; drive renewals.
• Identify upsell opportunities to grow product adoption and NRR.
• Own renewals end-to-end; coordinate with stakeholders.

🎯 Requirements

• 3-4 years in customer success or account mgmt in SaaS.
• Experience creating success plans and using data to gauge health.
• 4-year degree or equivalent experience.
• Strong written and verbal communication skills.
• Excellent organizational skills and detail orientation.
• Proven ability to build and maintain customer relationships.
• Familiarity with Salesforce and/or ChurnZero and G-Suite.

🎁 Benefits

• Growth program: Annual development stipend of $1,000 per employee.
• Mentorship program available.
• Sabbatical: 4 weeks after 5 years of service.
• Advancement opportunities based on results.
• Signing stipend for home office setup.
• Paid Time Off.