Customer Success Manager II

📋 Description

• Help customers improve safety, efficiency, and sustainability with Samsara's IoT platform.
• Develop joint success plans with customers: objectives, metrics, timelines.
• Conduct executive business reviews with customer leaders and Samsara.
• Collaborate across Sales, Support, Sales Engineering, and Product.
• Build long-term customer relationships and drive value.
• Champion Samsara's cultural principles and scale the team globally.

🎯 Requirements

• 2-4+ years in CS, account mgmt, or strategic consulting; enterprise SaaS preferred.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record building trust with executives and cross-functional teams.
• Bachelor's degree from a 4-year institution.

🎁 Benefits

• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Equity and above-market total rewards.