Customer Success Manager II

📋 Description

• Partner with Account Executives to ensure commercial alignment and drive client renewals, retention
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Proactively analyze your customer product usage to identify opportunities and risks to account
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins

🎯 Requirements

• Excellent communicator with exemplary written and verbal communication skills coupled with
• Excited by working with medium and large technology companies who move fast
• Team player
• Builds great relationships with colleagues and customers
• High level of intellectual curiosity
• Experience successfully managing complex accounts or projects with sophisticated clients, multiple

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly