Customer Success Manager II - EMEA

📋 Description

• Supporting the key phases of the customer journey: onboarding, adoption/value conversations
• Leading a first-class onboarding experience and ensuring customer use cases and requirements are
• Translating technical customer needs to internal technical teams and delivering feedback to the
• Coordinating onboarding and business reviews to evaluate performance, learn about the customers
• Partnering with internal resources to build account plans and align customer needs with use cases
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM

🎯 Requirements

• 5+ years of experience in a technical account management, customer success, or post-sales role at a
• Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
• Experience asking questions to uncover problems, locate new opportunities, and translate technical
• Knowledge of how to solve complex problems by utilizing internal resources and when to engage
• Knowledge of API's + how they function

🎁 Benefits

• Remote role based in Ireland
• Opportunity to work with leading companies like Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom)
• Being part of a values-driven culture (Simplicity, Speed, Soundness)
• Career growth and learning opportunities