Customer Success Manager II, Payroll

📋 Description

• Build trust via high-touch, live video across lifecycle stages.
• Drive renewal conversations and expand SaaS revenue; reduce churn.
• Synthesize feedback and usage to advocate for needs with leadership.
• Act as SME across Payroll, Employee Cloud, Core POS, and integrations.
• Project-manage technical issues to resolution with cross-functional partners.
• Analyze tech stacks/workflows to recommend payroll improvements.

🎯 Requirements

• 2+ years Account Management; focus on satisfaction and churn.
• Expert knowledge of B2B Payroll: schedules, laws, taxes, reporting.
• Significant Payroll and Tax Ops experience in a customer-facing role.
• Case/Queue management; data hygiene and prioritization.
• Self-starter; able to work autonomously in a fast-changing env.
• Technical proficiency across software.

🎁 Benefits

• Hybrid work model with in-person collaboration.
• Competitive total rewards: base, equity, benefits.
• AI tools across disciplines to speed work.
• Inclusive culture with DEI baked into our recipe.