Customer Success Manager II, Scale

📋 Description

• Partner with Account Executives to drive renewals and retention targets.
• Be the main point of contact and trusted Braze advisor for customers.
• Drive feature adoption with a shared Success Plan and guidance.
• Build strong customer relationships to create mutual value.
• Proactively analyze product usage to identify opportunities and risks.
• Spend time onsite with customers and may travel internationally.

🎯 Requirements

• Excellent communicator with strong written and verbal skills.
• Comfortable with fast-moving medium/large tech companies.
• Team player with strong relationship-building skills.
• Strong time management and multi-stakeholder coordination.
• Domain knowledge in SaaS, Marketing Automation, APIs, Analytics.
• 2-5 years in Onboarding, CS, Implementations or PM.

🎁 Benefits

• Competitive compensation, may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Family services incl. fertility benefits and equal parental leave.
• Professional development with career pathing and yearly stipend.