Customer Success Manager II - Small College

📋 Description

• Develop strong customer relationships
• Be involved in all aspects of support and account management
• Work toward goals
• Collaborating with two Account Executives
• Work with schools and conferences across the United States
• Provide maximum benefit to customers while ensuring company a high ROI

🎯 Requirements

• Experienced. Previously spent time in a client-facing role (preferably in a technology company)
• Experience working with coaches and buyers in the high school, collegiate and/or professional
• Experience with Hudl products
• Technology savvy. Understand products and market fit, communicate value to clients
• Use Salesforce and Salesloft to track customer touchpoints, run reports and identify usage trends
• Communication skills. Easily communicate with internal and external stakeholders, handle tough

🎁 Benefits

• Flexible vacation time, company-wide holidays
• Paid sabbatical every five years
• Open, honest culture and trust from day one
• Professional development resources and opportunities
• Tech stack and hardware provided
• Medical plans tailored for you and your family (vision, dental, fertility benefits)