Customer Success Manager II, SMB - Dedicated

📋 Description

• Partner with cross-functional teams to drive revenue growth and customer success in a regional SMB
• Act as the primary contact and trusted advisor to customers, translating goals into strategic
• Navigate Toast product modules, demonstrate value, and facilitate trainings to maximize usage.
• Build relationships, advocate for customers, and identify opportunities for growth and referrals.
• Manage activation and adoption across the Toast product suite with data-driven insights.
• Travel up to 10% locally for customer site visits when needed.

🎯 Requirements

• 2+ years of Account Management, Sales, or equivalent experience focused on customer satisfaction
• Independent worker with strong prioritization and adaptability in a changing environment.
• High technical aptitude with quick learning of technical concepts and language.
• Proven track record of meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.
• Flexibility and adaptability; problem-solving mindset.

🎁 Benefits

• Bread puns encouraged but not required.