Customer Success Manager II, SMB - Dedicated

📋 Description

• Manage a regionally based book of business of influential SMB customers.
• Serve as the customer’s main point of contact and trusted advisor.
• Drive product adoption, satisfaction, referrals, and retention via strategic recommendations.
• Collaborate with cross-functional teams to align opportunities for revenue growth.
• Drive activation and adoption across Toast product suite and facilitate trainings.
• Navigate Toast POS modules and partner landscape to maximize value for customers.

🎯 Requirements

• 2+ years of Account Management, Sales or equivalent experience.
• Ability to operate independently in a changing environment with competing priorities.
• High technical aptitude for quick learning of technical concepts and language.
• Proven track record of meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.
• Flexibility and adaptability; strong problem solving mindset.

🎁 Benefits

• Competitive compensation and benefits; total rewards package.
• Hybrid work model with in-person collaboration and regional flexibility.
• Access to company resources and tools to support career growth.
• Opportunities for travel up to 10% for customer site visits depending on proximity.
• Inclusive culture focused on diversity and belonging.