Research new clients to identify expected value and growth
Lead onboarding trainings for new clients
Manage a portfolio of roughly 200 accounts – including 30% high-touch – with structured follow-ups
Execute renewals and expansions proactively, based on usage and insights
Conduct exit interviews with churned clients
Drive advocacy via reviews, testimonials, or case studies

🎯 Requirements

3+ years as a CSM in B2B SaaS
Proven track record managing 50+ accounts
Experience driving MRR/ARR growth through renewals, upsells, or cross-sells
Experience leading pricing, discounting, and upselling discussions
Customer-driven with empathy and emotional intelligence
Excellent communication, interpersonal, and presentation skills

🎁 Benefits

Remote-first flexibility to shape your workday
Home workplace budget
Co-working expense coverage
Individual IT budget for equipment
Top-tier tech and AI-powered tools
Access to Ideals Academy with numerous courses

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